Privacy Policy
We welcome you to Goto.com.pk (the “Site). Your privacy and data security is our primary concern, and we intend to keep your personal information safe and secure. To know more about how the Site collects, uses and discloses your personal information (under certain circumstances), please read this Privacy Policy.
The Privacy Policy of this Site also explains the measures we employ to protect your data and personal information that you provide us. In addition to that, this Privacy Policy also details the options regarding collection, analysis, utilization and disclosure of your personal information. If you continue to use this Site, then it means you accept our Privacy Policy and our right to change, modify, update, add or remove portions of the Privacy Policy as and when necessary. You are advised to regularly check our Privacy Policy for any updates, changes, modifications, additions or removal of portions. The changes will be considered effective from the moment it is posted on the Site. If, after changes, you continue to use the Site then it will constitute as your acceptance of the changes.
Your privacy and data protection is very important to us. Therefore, the Site will only use your personal information (provided by you) according to the practices described in this Privacy Policy. We will only ask you to provide details necessary for us to provide you ultimate online shopping experience, and shall not collect/keep irrelevant information.
The Site will store your personal information no longer than required by the law or until it is relevant for the purposes for which it was acquired in the first place.
However, you are not required to provide your personal details while browsing this Site. You can stay anonymous while browsing the Site, and we cannot identify you unless you login using with your account.
Data That We Collect We may collect assorted information including without limitations your name, physical/delivery address, email address, home/mobile phone number, preferred mode of payment, and financial/payment details when you place an order on the Site.
We collect, keep and process your information for processing your order (purchase) on the Site as well as for any possible claims later, and to offer you our services.
The information you provide us will be used for processing your order(s), and to provide you with the information and services upon your request. Moreover, your personal information will be used for verifying your account and your financial/payment details as well as for processing financial transactions in connection to your payment.
The collected data will also be used for identification of the visitors, their browsing habits and for optimizing/customizing the Site according to their unique requirements.
We may occasionally provide you with information about latest offers and promotions, which might be useful to you. Moreover, we may also provide you with certain information on your request. However, you can always choose not to receive promotional offers and marketing communications by clicking on the link to unsubscribe, provided at the bottom of emails.
You should note that your name, address, phone number and other related details may also be passed on to a third party (to suppliers or couriers) to deliver the product(s) you ordered. However, it is important that you provide us accurate personal information and update us about any changes in your provided information.
The actual details about your order(s) may be stored with us, but we cannot retrieve it directly for security reasons. However, you can retrieve/access such information by signing-in into your account on the Site. When you are logged in with your account, you can (along with other details) view the details of the order(s), your personal information, your financial details as well as the status of the order(s) i.e. if the order is completed or ready to be dispatched. You accept your responsibility to treat your personal information (including without limitation your username and password) confidentially, and thus you are requested not to share it with any other person or party, unless required by the law. The Site will only assume responsibility about data breaches or misuse of your account, if it is our fault.
Other Uses Of Your Personal Information
The Site may utilize your personal information for market-research and opinion polls. However, you can remain completely anonymous during such activities, because we use it exclusively for statistical purposes. You can always choose not to participate in such activities whenever you want. Moreover, we do not share your responses in opinion polls and surveys with any third party, and save the responses separately form your email address. However, revealing your email address is essential if you participate in a competition.
We may also use your personal information to send you information about new promotions, our products, our newsletter, our partners/affiliates, our other websites, and other information related to your interest. However, you can choose not to receive such information by clicking on the “unsubscribe” link. We will cease to send you promotional messages within seven (7) working days after receiving your instruction. However, we may contact you for clarification if we believe that the instructions you have provided are unclear.
We may also anonymize your data while using it for different purposes including but not limited to determining your location and analyzing your activity on the Site to improve your shopping experience. We may, at times, provide your selected information to publishers, without revealing your identity.
Competitions
If the Site offers any competition, then we will use the collected data to inform winners and advertise our offers. More details about the competition (if necessary) will be available in the terms of the respective competition.
Third Parties And Links
The Site may provide your personal details to affiliates, partners, vendors, suppliers and other companies in our group. Your information will also be passed on to agents and subcontractors to aid us in using your data as described in the Privacy Policy. For instance, we may pass your details to the third party responsible for delivering product(s) at your door step.
The Site may also provide your information to third parties for various purposes like credit risk reduction and protection from frauds. If we sell our business completely or partially, then we may have to transfer our database containing all your information.
How we collect, use, and disclose your information is described in the Privacy Policy, and other than what is described in the Privacy Policy we will not use your personal information for any other purpose. Moreover, under no circumstances we will sell your personal information to any third party without your prior consent, unless required by the law or defined in the Privacy Policy.
This Site also contains links to other websites or advertisements which may take you to other sites. Please note that the Site is not responsible for the privacy practices employed by those external sites. In addition to that, the Site cannot be held liable about the way third parties handle your personal information, even if we have provided them your information as defined in the Privacy Policy.
Cookies
For using this Site, you are not required to accept the cookies requirements. However, you can use all the functions and features of the Site if cookies are enabled in your device. Please note that should you choose not to accept the cookies, but then you cannot avail the ‘basket’ functionality, and cannot order product(s) through the Site. Cookies are text files which are stored in the internet browser on your device storage and help identify us your computer and the pages you have visited. Cookies can also be used to recognize your Internet Protocol address, which saves your time and help us provide offers and products of your interest. The Site uses cookies for your convenience as they help us to remember who you are and the pages you visited last time, without signing-in into your account. We do not use cookies for targeted ads or obtain your information for purposes not mentioned above. You can disable cookies in your browser, but it will limit your use of this Site. Please note that we do not use cookies to obtain your personal or private information, and the cookies we use are free from viruses and malware. In case you want to learn more about how cookies work please visit: https://www.allaboutcookies.org
This Site uses Google Analytics, a web analytics service offered by Google, Inc. (“Google”). Google Analytics uses cookies, which enable us to learn more about how you use the Site. Google Analytics uses cookies to collect information including but not limited to your IP address, which is routed to the Google’s servers located in United States. The information collected using Google Analytics is used for evaluating how you use the Site. Moreover, information collected through cookies will also be used for compiling report about your activities on the Site.
However, you can simply disable the cookies from your browser settings, but this may restrict your access to the Site. By using this Site, you accept that your data will be processed through Google in a manner as described in this section.
Security
The Site employs appropriate and latest security and technical measures to ensure security of your data. Our security policies are designed in a way to prevent unlawful or unauthorized access to the data, and to circumvent accidental loss, damage or destruction of your information. The data that we collect from you are stored in our secure servers with strong firewall policies. However, our strict security measures mean that sometimes you also have to provide proof of your identity before we enable you to access your personal information.
Please note that you are solely responsible for the security of your device(s) and maintaining confidentiality of your username, password and other account details.
Your Rights
You reserve the right to your personal information with us, and will always have access to your personal information. You can also request the Site to correct any inaccuracies in your information free of charge. Moreover, you also reserve the right to ask us to stop using your personal data for direct marketing purposes.
TERMS AND CONDITION
INTRODUCTION
Goto.com.pk (the “Site”) welcomes you to one of the largest online shopping portal of Pakistan. These terms and conditions (“Terms and Conditions”) are applicable not only to the Site, but all of its subsidiaries, divisions, and affiliate operated websites which reference these Terms and Conditions.
Your access to the Site is subject to your understanding and acceptance of following Terms and Conditions. However, you are requested to discontinue the use of the Site if you do not accept the Terms and Conditions.
The Site reserves the right to add, remove, change, or modify any clause of the Terms and Conditions anytime without providing any prior notice. The changes, modification, removal and addition of any information on the Site will be considered effective from the time it is posted. Users are advised to regularly check the Terms and Conditions of the Site to stay updated. If you continue to use the Site even after changes, then it will constitute as your acceptance of revised/changed Terms and Conditions.
USE OF THE SITE
By using this Site, you confirm that you are either at-least 18 years old or accessing the Site under the supervision of an adult (your parent or legal guardian). The Site offers you a non-revocable license to use it, subject to your acceptance and understanding of the Terms and Conditions for shopping items offered/available on the Site for sale. We prohibit you to use this Site for commercial purposes or on behalf of any third party, unless express permission is obtained in advanced by the Site. Violation of any Terms and Conditions will result in immediate revocation of your license provided to you, for which no prior notice will be provided.
We have provided content on the Site for your information only. The representation of the product expressed on this Site are provided by vendors, and not by the Site, and visual representation in some cases may slightly vary with the actual product visual due to the nature of photography of the product. Moreover, expressions and opinions available on this site are individual postings and may not necessarily reflect the opinion of the Site.
There are some services and associated features available on this Site, which may require subscription or registration. If you want to subscribe or register for those services or associated features, you agree to provide correct and latest information about yourself, and you are required to notify us in case of any changes in the information provided. The users of the Site are required to keep their account details including usernames and passwords to themselves, and must not share it with anyone else. All the activities from your account will be your responsibility. In case of unauthorized access of your account, you are obligated to notify us immediately. The Site will bear no responsibility and cannot be held liable (directly or indirectly) for any losses incurred due to unauthorized activity in your account, OR if you failed to comply with the provisions of this section.
When you register with the Site, you agree to be notified through emails for new promotions and offer available on the Site. However, if you do not wish to receive emails about new promotions and offer, you can easily unsubscribe by clicking on the link to unsubscribe provided at the bottom of any such email.
USER SUBMISSIONS
Everything that you provide us or submit on the Site will become our exclusive property, including but not limited to reviews, comments, suggestions, and questions (collectively called “Submissions”). All Submissions are non-returnable, and your claim to them will not be entertained. The Site reserves the right to change, edit, delete or modify any Submissions, but is not obligated to do so. You are obligated to provide us correct name, address, email address and other details. Moreover, with your Submission you grant us the right to use your name/username that you have provided. You agree that you will not, under any circumstances, attempt to mislead us using fake details or by pretending to be someone else.
ORDER ACCEPTANCE AND PRICING
You should note that in some instances, the Site may not be able to process your order for various reasons. Therefore, the Site reserves the right to cancel or refuse any order, any time, and for any reason. Moreover, your order acceptance is subject to verification of your personal and credit card details. At times, before order acceptance, you may be asked to provide additional information to verify your identity including but not limited to your phone number and address.
As a measure to prevent credit and debit card fraud, the Site reserves the right to verify your personal information that you have provided or obtain validation of your payment details before shipping the product. The Site may ask you to verify your account through identity card, banking details or your place of residence. In case, you failed to provide the required verification document/information within two (2) days after receiving respective notification, your order will be cancelled automatically. The Site can also cancel any order directly if we suspect there is a risk of credit or debit card fraud.
This Site utilizes all the resources at its disposal to provide accurate and authentic information about product prices, however, we cannot rule out the possibility of errors in pricing information. In case, when a product price is inaccurately displayed on the Site, we reserve the right to cancel or refuse the order. However, the Site (at its sole discretion) may contact you for further instructions about the order if the displayed product price is inaccurate, or we may cancel your order and notify you about such cancellation, regardless if your order has been confirmed and your credit card has been charged.
PAYMENTS PROCEDURE
You can avail Pay on Delivery as well as all the available payment options for orders that are priced below Rs. 50,000. You cannot avail Pay on Delivery option for orders that are priced over Rs. 50,000. For orders above Rs. 50,000 you have to pay the full amount through a credit card online.
TRADEMARKS AND COPYRIGHTS
On this Site, all intellectual property (registered or unregistered) shall remain our property, which is protected under Pakistan’s copyright laws and international conventions. The intellectual property of the Site include but without limitations graphics, software, source code(s), designs, layouts, logos, videos, photos, information content, music, audios, and all software compilations. All rights are reserved.
LIMITATION OF LIABILITY
This Site provides you all products, content, information, materials, items and other services on “as is” and “as available” basis, unless otherwise specified in writing. We do not make any warranty or representation, implied or express, about products, content, information, materials, items and other services, unless otherwise specified in writing. If you continue to use this Site, you expressly agree that you are using this Site at your own risk.
ELECTRONIC COMMUNICATIONS
Electronic communications referred to any mode of communication that uses electronic means including feature phones, smart phones, computers, tablets and any other electronic device. When you send us an email, a text, or submit a request form, you are communicating with the Site electronically. By communicating with us, you also grant us the right to communicate with you electronically. You also give your consent that all agreements, notices, disclosures, and other communications provided to you by the Site satisfy all legal requirements that such communications be in writing.
APPLICABLE LAW AND JURISDICTION
The laws of Pakistan shall govern the Terms and Conditions of using this Site, and shall be interpreted accordingly. Should you choose to continue this Site, you accept the jurisdiction of Pakistan’s court and laws while waving any objection on the basis of venue.
TERMINATION
The Site reserves the right to terminate Terms and Conditions immediately in addition to any other legal or equitable remedies. The Site can also revoke your license as well as the rights granted in Terms and Conditions. In either case, you agree to discontinue the use of this Site, and acknowledge the rights of the Site to revoke all account details (including but not limited to username, password, address, and financial details among others) and deny you complete or partial access. However, the termination of Terms and Conditions shall not affect the respective rights and obligations of the parties i.e. payment obligations and others, arising before the date of termination. Moreover, you agree that the Site cannot be held liable to you or to any other party (person) for revocation of license, restricted access, and termination. In case, you disagree with our Terms and Conditions, procedures, operation practices, rules and regulations, then you should discontinue using this Site immediately.
